Trouble Tickets

Make every customer support interaction more human & more helpful.

Allied ENS, L.L.C., is happy to announce our new and simple trouble ticket system. Customers that currently have an active MSA may use the MSA Portal, or the Support Link to open a new trouble ticket.

For customers that don’t have an active MSA can simply use the Support Link or Remote Desktop Support Link to request support.

You must agree to our terms of service to use this service.  By submitting a Trouble Ticket, or requesting Remote Desktop Support, you agree to these terms. You may read the terms of service here.


Detailed analysis of your current environment, reporting on issues and actionable items.


Initial maintenance activities, project and remediation required to stabilize your technology.


Ongoing delivery of monitoring & maintenance designed to keep your business optimized.

Protect & Optimize

Application of industry best practices for security & backup management, Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported and resolved in real time.